United is restricting AI agents from booking flights

engadget.com1 min read

United Airlines has announced it will restrict AI agents from booking flights through its website, third-party travel agencies, and aggregators due to security and privacy concerns. The airline cites risks involving sensitive information exposure, unintended purchases, and potential violations of Department of Transportation and Federal Aviation Administration regulations. While some other airlines have embraced AI booking features, data suggests agentic commerce has not yet achieved widespread consumer adoption. Open article →

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